Commitment to Service
A partnership with PureWater Technology comes complete with responsive, friendly service to keep your machine up and running with clean, refreshing water. Need service? Our expert technicians can be called upon directly from our website. Simply visit the ‘Schedule Service’ section from your desktop, laptop, or mobile device, and fill in your machine ID and contact info. What happens during a service call? Whenever trained PureWater Technicians visit your business, they check the operation of your filtered cooler and execute a top-to-bottom inspection of your machine.
TRAINED TO SERVE YOU
PureWater Technology of the North prides itself on fast, friendly service. We offer fast expert-level service on all products we provide to our Minnesota and North Dakota service regions. What’s the best way to place a service request? Simply go to our home page, fill out the information in the service area, and one of our services specialists will quickly assist you. The PureWater Technology of the North office is open Monday through Friday (8am – 5pm). We provide service and lifetime repairs and replacements as specified by your system’s maintenance program.
What happens during a service call? Whenever trained PureWater Technicians visit your business, they check the operation of your filtered cooler and execute a seven step diagnostic check.
- Visual Inspection
- Filter Inspection and Replacement as Necessary
- Water Analysis
- Electrical Component Inspection
- Exterior Cleaning
- Water Temperature Test
- Hose and Fitting Inspection
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WHY ARE THE RED SERVICE LIGHTS ON?
This can happen for a variety of different reasons. We recommend the following steps to resolve it:
- Drain a cup of water out of the machine.
- Unplug the machine, and wait 30 seconds.
- Plug the machine back in again.
After that, the machine will run through a system check. If the light does not turn on again, all is well. If the red light turns on again either right away or within the next day, please call us for service.
WHY ARE THE FILTER LIGHTS ILUMINATING?
The filter lights are set to turn on at a specific gallon reading. They indicate your system’s filters are nearing the end of their life. Please note your water is still perfectly fine to drink! The lights are simply meant to let you know it’s time for us to change your filters. Make note of when the filter lights became lit, and contact us. We’ll send someone to your location to change your filters promptly.
WHAT SHOULD WE DO IF OUR HOT WATER STOPPED WORKING?
Here’s what we suggest for each of the hot water issues you might be experiencing:
1. Water comes out, but it’s not hot.
In this situation, check the hot water switch. You can find it on the back of your machine – around the left-hand side and about one third of the way down from the top of your unit.
The switch should be turned on (flat on the top and popped up on the bottom).
If the switch is in the off position, turn it on. After doing that, you should have hot water within 10-15 minutes.
If you have no hot water even though the switch is on, try turning it off and then on again to see if that fixes the issue.
If these recommendations don’t work, call us and we’ll send a technician to fix the problem.
2. No water comes out when you press both red buttons for hot water.
This can happen if a large volume of hot or cold water has been used right before you try to get hot water from your cooler. In this situation, wait between 30-45 minutes, then try again to dispense hot water.
If the problem isn’t caused by high usage, call us so we can send a technician to your location to fix the issue.
WHY DOES THE MACHINE HAVE NO POWER?
We recommend to first make sure the outlet your machine is plugged into has power. If not, plug it into one that does to confirm the machine is working. If your machine does not work when plugged into an active outlet, contact us at 701-353-5903 so we can send a technician to your location.
These suggestions have not helped.
Please call 701-353-5903 or email us to let us know. We’ll send a technician to service your machine ASAP.